Self Published Author Lays Out New Rules to Improve Customer Service in Xlibris Release

PRLog (Press Release) – Jul 29, 2009 – Customer service is a very important aspect when running a business. Your customers are the lifeblood of your enterprise and how you deal with them can speak for you and your company. It is impossible for an establishment to succeed if it fails to meet customer expectations. You have to keep them satisfied in order to earn their trust and attract new ones as well.
With cutthroat competition and ever-changing demands in the service industry, businesses and organizations should strive for and consistently uphold customer service excellence in order to ensure their success and survival.
Author Sophia Brooks presents fresh, new and surefire ways to achieving customer satisfaction in the self-published book, Customer Service New Rules. This book provides step-by-step ways for businesses, organizations and individuals to earn customer loyalty and attract new ones as well.
Customer Service New Rules also puts emphasis on employees, as they play a huge role in defining the quality of your business’s customer service. This Xlibris release gives employers the heads-up on how to hire the right people; how your people should deal with customers; how to deal with your people and how to motivate into becoming efficient and effective people at work.
Earning a reputation for service excellence is never easy, and achieving business success is never a walk in the park either. Customer Service New Rules hopes to help you achieve your business and organizational goals. How you keep up and commit to it depends on you, of course.


About Xlibris

Xlibris was founded in 1997 and, as the leading publishing services provider for authors, has helped to publish more than 20,000 titles. Xlibris is based in Bloomington, IN and provides authors with direct and personal access to quality publication in hardcover, trade paperback, custom leather-bound, and full-color formats.
For more information, please visit http://www.xlibris.com/requestkit/index.asp?src=http://www.prlog.org/apr&key=gc , e-mail pressrelease@xlibris.com or call at 1-888-795-4247, to receive a free publishing guide.

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Xlibris was founded in 1997 and, as the leading publishing services provider for authors, has helped to publish more than 20,000 titles. Xlibris provides authors with direct and personal access to quality publication